Here's What Our Customers Are Saying

"Terri was very professional and followed through on all of our needs. It was great to be able to talk to a person and receive one on one service. Thank you Terri!" -Marianne L.

"Terri was great. She went above and beyond to solve our insurance issues. She displayed superior customer service in solving our issues. I will recommend Terri and your insurance agency to everyone I know. Terri should be valued - exceptional customer service !!" -Michelle G.

"Terri is fantastic to converse with, and solve our insurance needs. She is attentive, gives Choices and explanations for coverages, and genuinely wants to help us with out shore property rental coverage. Thank you!!" -Eric O.

"Good job Charles.. Thank you for your professional response to a potentially bad situation."  -Rodney J.

"Just a note to tell you what a superb job Denise did in pulling together 8 condo insurance policies for me. They were all in different developments & varied states of mortgage / no mortgage / insurance / lapsed insurance, etc, a real patch quilt. Within days she had everything straightened out, reviewed, quoted & bound.  A real insurance professional! & a lovely person as well. You are lucky to have someone like Denise as one of the faces of Heist Insurance." -Gary F.

" Laura, thank you so much for the excellent and expedient service. Our settlement went through without a hitch!!" -Ernie B. 

"Thanks Kate, I thank you and the rest of your agency for the great customer service now and in the past! Your agency will be my go to in the future with any business insurance needs. Thanks again!" -Joseph S. 

"I reached out to Heist and was immediately connected with Kate regarding insurance policies after refinancing. I had been frustrated working with the new mortgage company but one call to Kate and she had it under control. She was very helpful and pleasant, not so much with my mortgage co. I appreciate the help but also the kindness/friendliness she extended." -Deborah D.

"I highly recommend Laura Collins because of her incredible knowledge, clarity, and professionalism." -Frank S.

"Just a quick note to say thank you to you and your team, especially Kathleen, for helping us switch our flood policy and obtaining the CRS discount.  Your support throughout this effort, when we were not even your clients, was outstanding.  I will make sure to share with others our experience and to consider Heist Insurance for their needs." -Rich D.

"Heist has always provided great customer service. Kate Austin was so responsive in my last refinance closing. She worked directly with my bank to provide them with all necessary insurance documentation. Whenever there was a follow up question she responded within minutes and ensured everything was taken care of. Thank you for your help!" -Scott L.

"I and my neighbor have been customers of Heist Agency for 24 years and boy am I glad.  Terri Koon, account manager, did an incredible job in resolving an issue with the refinance mortgage processor..  She was very responsive to their  and my requests and found a solution to the problem, which could have resulted in a non approval of the refi loan.  Thank YOU Terri.  And a shout out to Todd who assisted in submitted documents in a timely manner.   I highly  recommend Heist Insurance Agency! " -Ronald S.

We'd Love to Hear From You

Whether you're a customer or just checking us out, your experience is important to us. We take feedback seriously and use it to make adjustments and also to keep doing what is working for you.

What do you like about our business? What problem did we solve for you? How has your experience with Heist Insurance Agency compared with other insurance professionals? If you've had a good experience, please let us know!

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